30-day returns
You may request a return within 30 calendar days after your order is delivered. To be eligible, the tote must be unused, unwashed, and in its original condition, and you must provide proof of purchase.
To start a return, email hello@shlepon.com or info@mkelner.com with your order number and reason for returning it. Please do not send an item back before receiving return instructions.
Return shipping
For a preference-based return, you are responsible for return postage. Original shipping charges are not refundable. We recommend using a trackable shipping method because we cannot issue a refund for a return we do not receive.
Incorrect, damaged, or defective items
Please inspect your order when it arrives. If you receive the wrong item, or if it arrives damaged or defective, contact us within 7 calendar days of delivery. Include your order number and clear photographs of the item and packaging.
If the claim is approved, we will cover reasonable return shipping and, depending on availability, replace the item or issue a full refund, including the original standard shipping charge. Because this is a limited first run, exchanges and replacements are not guaranteed. If an approved replacement is unavailable, we will issue a refund.
Refund timing
Once we receive and inspect an eligible return, we will email you with the result. Approved refunds are sent to the original payment method within 5 business days of approval. Your bank or card issuer may need additional time to post the credit. We do not issue refunds to a different payment method.
We cannot accept items that are used, washed, altered, or returned outside the stated window, except where applicable law requires otherwise. An item specifically marked “final sale” before purchase is not returnable unless it arrives incorrect, damaged, or defective, or applicable law provides otherwise.
Cancellations
You may request cancellation before your order ships. We will try to accommodate the request, but cancellation is not guaranteed once processing begins. If the order has shipped, the standard return policy applies. Nothing in this policy limits rights that cannot legally be limited.